Shipping policy
Order Processing & Dispatch
All orders are processed and dispatched from Southland, NZ within 1 to 2 business days (Monday to Friday, excluding New Zealand public holidays).
You will receive a confirmation email containing your tracking number once your order has been packed and shipped. Please allow up to 24 hours for the tracking information to update.
New Zealand Domestic Shipping
We ship nationwide across New Zealand using reliable tracked courier services.
| Shipping Option | Estimated Delivery Time | Cost |
| Standard Urban Delivery | 2 – 4 business days | $10 / Free on orders over $120 |
| Rural Delivery (NZ Post / Courier) | 3 – 6 business days | $14.50 / Free on orders over $120 |
Note for Rural Delivery: Please ensure you select the Rural Delivery option at checkout if your address is designated as rural to prevent delays in dispatch.
Order Tracking
Once your order has shipped, you will receive an automated email with your tracking link. If you have not received your tracking details within 3 business days of placing your order, please contact us at hello@meldessentials.com.
Delivery Issues, Lost or Damaged Packages
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Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer.
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Damaged Goods: If your package arrives damaged, please inspect the contents and take photos immediately. Contact us at
hello@meldessentials.comwithin 48 hours of delivery so we can evaluate the issue and arrange a replacement or solution under your statutory rights. -
Delayed or Missing Parcels: If your tracking indicates that your parcel has been delivered but you have not received it, please check around your property and with neighbors first. If it is still missing, email us so we can open an inquiry with the courier driver.
Contact Us
If you have any questions about your shipment or delivery, please reach out to us at hello@meldessentials.com. We're happy to help!